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Promoting shoppers’ rights, prosperity and wellbeing are core values of the European Union, and this is reflected in its laws. Membership of the EU ensures additional protection for consumers.

Here Catalyst Entrepreneur illustrates 10 basic principles of how European Union regulation protects every consumer, irrespective of where they live within the EU.

Catalyst Entrepreneur Internet Marketing Virtual Assistant explains the minimum level of protection all EU countries should, in step with European Union law, provide consumers. The small print of specifically what their rights are – and how they’ll apply them – will vary from country to state relying on how they have implemented the EU rules in their national law.
Note for the readers: National consumer protection laws could – in some cases – provide you a better level of protection.

1. Buy what you wish, where you want.

Fancy a shopping trip to a city in another EU state? European Union regulation entitles you to “shop till you drop” while not having to stress regarding paying customs duty or additional VAT when you come back home. This is applicable whether you physically head to the other country to shop or whether or not you order goods over the Web, by post or telephone.

In general, the authorities in your country cannot stop you importing a product which you have lawfully purchased in another European Union country. But, a few exceptions apply to product like fireplace-arms or morally offensive items.

2. If it doesn’t work, send it back.

What if you purchase a new tv set and it immediately breaks down? Under European Union regulation, if a product you get does not conform to the agreement you made with the vendor at the time of purchase, you’ll be able to take it back and have it repaired or replaced. Alternatively, you’ll be able to raise for a value reduction, or a whole refund of your money. This applies for up to two years after you take delivery of the product. And for the primary six months once delivery, the burden of proof is on the vendor – not the patron – to prove that the merchandise sold conformed with the contract of sale.

This principle that the product should “conform with the contract of sale” additionally protects you if what you get isn’t what you agreed to buy. For example, if what you agreed to buy was antique furniture and what you’re sent is reproduction, you’ll be able to send it back.

To be followed…

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